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CHA Telehealth

See your care team in a whole new way

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Video Visit Help Line: 617-394-7888 (Monday-Friday, 8 am - 5 pm). Please call at least 24 hours before your visit.

Telehealth allows you to connect with CHA by computer, video or phone.  

How to Use Telehealth:
  • If You Need A Visit

    Please call your CHA Care Center or specialty clinic directly. We can help decide if a phone, video or in-person visit is best for you. 

    If you are a current Primary Care patient, you can also schedule a Televisit through MyCHArt. Just log in and click "Schedule an Appointment".

  • About Phone Visits

    If you are scheduled for a phone visit:

    • You will get a call from your provider or clinic at your appointment time.
    • To get the most from your phone visit, try to find a private room that is quiet.
  • About Video Visits
    Starting December 1, 2020, all CHA video visits are done using Google Meet.

    MyChart is no longer used.

    How video visits work:

    1) At your appointment time, look for an email from your clinic.
    2) Click the link to join the visit.


    Patient Tip Sheets for Video Visits:

  • Group Telehealth Visits

    About Group Telehealth Visits

    CHA is doing group visits for patients using Google Meet. This will allow groups to continue to meet virtually using video.

    These visits will have a group leader on video, and ideally all group members will also appear on video. Patients can join these visits by video using a computer, tablet, or smartphone with a camera and microphone.

  • Tele-Dermatology Guide

    Our Tele-Dermatology service lets you send a picture of your skin to our Dermatologists through MyChart.

    Please review our patient guide (PDF) to get the most from Tele-Dermatology.

    Remember to get a referral from your primary care team before asking for a Tele-Derm consult.

  • Using eCheck-in Before Your Visit

    If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

    Your visit will be safer, and you can save time at the registration window when you arrive!

    eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish

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