Parking:

There is a free parking lot behind our building and dedicated additional spaces next door in Walgreen's parking lot.

Public Transportation:

If you have a MyCHArt account, you can now use eCheck-in to review and update your information before you come for an in-person visit.

Your visit will be safer, and you can save time at the registration window when you arrive!

eCheck-in User Guide: English, Haitian Creole, Portuguese, Spanish

Who can come with you to your visit?

Patients coming to an outpatient clinic are allowed to bring at least one individual to accompany them. Additional people with the patient will be at the discretion of the provider and clinic.

For more information, please visit our COVID Alerts page and click on Visitor Policy.

Please wear a mask or face covering when you come in.

Don't worry, we'll be wearing them too!

Please do not wear a mask with valves or vents. These protect you but don't protect others.

Everyone will be screened for illness before entering.

You will be asked questions about COVID symptoms (fever or chills, shortness of breath, cough, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea.)

If you are feeling sick, or have been near someone who you know has COVID-19, please call us before your visit. Your care team may give you advice over the phone or ask you to be seen at a different location.

You will be asked to wash your hands or use hand sanitizer when you enter any CHA building.

If you already come to CHA for care:

Just call your clinic or provider directly. You can also contact us in MyCHArt.

We can help you make, change or cancel your appointment.

To become a new patient:

For Primary Care, you can call our Doctor Finder Service at 617-665-1305.

For other services, please see our Get an Appointment page. 

Please call us and let us know how you feel.

Our nurses and doctors are always able to answer questions on the phone, even when the office is closed.

If you have an urgent medical need (not an emergency):

Please visit CHA Somerville Campus Urgent Care at 33 Tower Street, Somerville.

If you are having a health emergency:

Call 9-1-1 or go to the nearest emergency room.

You can find 24 hour care with short wait times at CHA Cambridge Hospital and CHA Everett Hospital. When you go to a CHA emergency room, your CHA doctor will be notified about your health needs and can help coordinate your care.

How to Get Your Medical Records

Make a request through MyCHArt

Don't have a MyCHArt account?

• Complete a Medical Record Release Form and fax or mail it to us
• Email us a scan of your hand-signed form as a PDF file
• Health Information Management fax: 617-381-7179
• Mailing address: 103 Garland Street Everett, MA 02149

There may be a cost for copies - If you want copies, we will charge a reasonable fee for them. We will also charge you for postage costs, if you want us to mail the copies to you.

Have Questions?

Call us at 617-381-7126

Please talk to your care team. They can help you find the right doctor or service for your medical needs.

We hope you see a doctor in our network. This will let us share medical information and support your care.

Learn more about referrals.

For the best service, just call your pharmacy to get your prescription refilled.

Please don’t wait until your medication is gone before calling. However, if you do run out, please tell the pharmacist. They may be able to give you some medication until your refill has been approved.

Did you know?

You can switch your prescriptions to the CHA Pharmacy and pick up or get free home delivery?

Please visit our web page to learn more.

MyCHArt is a safe and secure system that lets you see and manage your health care from a computer or smart phone.

You can ask questions, request appointments, refill medications and review lab results.

Need a MyChart account?

Just visit the CHA MyCHArt page to sign up today.

If you need health insurance, we can help.

Just call the CHA Financial Assistance team at 617-665-1100.

Or, visit our web page for more information.

You can now pay your bill online.

If you have any questions about what services are covered, please call your insurance company directly.

If you have a question about your bill, please call our Customer Service Billing Department at 617-665-3200. 

If you prefer to speak another language during your visit: 

Please tell your care team before your next visit. Our interpreter services team can help.

Please note, there is no charge for this service. 

We want to hear from you!

If you have non-urgent health questions, please sent us a note in MyCHArt.

For other questions or feedback, just use our online form.

Your primary care or specialty team knows when you are due for routine tests, immunizations and health screenings.

Just ask them what you need and when. 

Learn more about routine health screenings.